Frequently Asked Questions
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Shipping & Delivery
How long does delivery take?
Delivery typically takes 2-4 business days within Germany. Orders outside of Germany may take slightly longer.
How much are the shipping costs?
Shipping costs within Germany are €8.33 (gross). Shipping is free for end consumers on orders over €79.
You can find more information here .
Can I track my order?
Yes, you will receive a tracking number by email as soon as your order has been shipped. You can use this number to track the status of your delivery at any time.
To which countries will the goods be shipped?
We ship throughout Europe.
Can I change anything about my order afterwards?
Yes, you can still make changes to your order afterwards, as long as we haven't shipped it yet.
Should this be the case, please contact us immediately either by email or telephone:
- Email: info@pet-beauty.de
- Telephone: 0171 2228022
Payment documents
How do I receive my invoice?
You will receive your invoice electronically via email. However, you can also mention in your order that you would like to receive the invoice in paper form.
What payment options do you offer?
You can pay us using the following payment methods:
- PayPal
- prepayment
- Cash payment
- Visa
- Mastercard
- maestro
- Klarna
How can I redeem my voucher/discount code?
You can always redeem your voucher/discount code at checkout.
Return
How can I return or exchange an item?
You can cancel your order within 14 days. You are responsible for the return shipping costs. Please contact us at info@pet-beauty.de to arrange this.
My order arrived damaged. What should I do now?
If your order arrived damaged, please contact us immediately at info@pet-beauty.de.
contact
How can I contact customer support?
You can contact us anytime via email at info@pet-beauty.de. We usually reply within 4 hours on weekdays. Alternatively, you can reach us by phone at +49 171 2228022. We are available by phone Monday to Friday.
Is there also a location where I can pick up my goods or place an order?
Yes, you are welcome to contact us by phone beforehand to let us know you would like to visit our location. You can find us at the following address:
Dieselstrasse 18, 85084 Reichertshofen